|
|
|
Servicing and Repairs
Repairs, calibration and re-standardisation
PODs are guaranteed for 2 years against faults due to manufacturing
parts failure, providing the damage has not arisen from ingress of
water, misuse, violent impacts or prolonged vibration.
The
standard charge for fault diagnosis, minor repairs, testing, calibration
check, re-standardisation (if required) and return postage/packing is GBP200. If major
repairs are required, we will provide an additional quotation.
POD sensitivity is calibrated and standardised very accurately in
our acoustic tank during manufacture. Standardisation checks during
repairs have shown that changes in the sensitivity of PODs over time
are very small.
We suggest using the following guidelines for
deciding whether to send back PODs for calibration:
- If the POD is over 4 years old or has not been repaired or calibrated by
us for 4 years.
- If the POD has received heavy or continuous knocks or physical damage.
- If you notice a sudden change in data compared to other PODs.
- If a project requires calibration certification.
Returns
Please note that customers returning goods are responsible for paying any import duty charged to Chelonia Ltd. by UK customs. This can be minimised or zero if the return is appropriately documented.
- Please remove any mooring lines and ensure that any returned goods are clean.
- To ensure safe receipt, please contact
us by telephone or email before returning goods.
- Please do not return any batteries (we regret we cannot
return them to you).
- Use the original packaging if possible.
- Please do not use polystyrene chips for packing.
|
