Chelonia Limited

  Cetacean Monitoring Systems

 

Terms and conditions

Purchases

Please note that by ordering goods from Chelonia Limited, you agree to the terms and conditions described here.

Data Protection

When you submit an order, you are allowing Chelonia Limited to use your personal details solely for the purpose of fulfilling your order. Personal data is collected in accordance with the UK Data Protection Act, 1998. Any information you give will only be used to provide the service you have requested and will not be disclosed to any other organisations or individuals outside Chelonia Limited. If there is a problem with your order, we will contact you via e-mail or telephone.

Title of goods

Risk of damage to, or loss of, goods shall pass to the buyer at the time of delivery. Both goods and any data collected are the property of Chelonia Limited until invoices are paid in full, at which time ownership (title) of the goods and data will pass to the buyer. Customers ordering on behalf of clients are responsible for ensuring payment.

Damaged goods and claims

In the unlikely event that goods are delivered damaged, customers must notify Chelonia Limited in writing within one week of receipt of the goods.

Faults

If you think you have a fault, please contact us immediately to discuss it. We may be able to resolve the problem over the phone or by email. If your enquiry is urgent, please telephone.

Repairs

We offer a free repair service on PODs under our 2 year guarantee for faults due to manufacturing parts failure, providing the damage has not arisen from ingress of water, misuse, violent impacts or prolonged vibration.

Faults experienced after 2 years from date of despatch, or which we believe to have been caused by any of the above, will be repaired at cost. A quotation will be supplied on request after the POD has been inspected.

For more information, see Servicing and repairs.