OrderingWhen requesting a quote or placing an order, please provide the following information:
- the number of F-PODs required
- name, telephone number and email address of the person and organisation placing / receiving the order
- name and address of the organisation to be invoiced (if different from above)
- For EU customers: EORI number
- For all other customers: TAX ID / VAT number
When planning, please allow up to 12 weeks for delivery during busy times, although we are usually able to despatch much sooner than this.
When requesting a quote or placing an order, please provide the following information:
- the number of F-PODs required
- name, telephone number and email address of the person and organisation placing / receiving the order
- name and address of the organisation to be invoiced (if different from above)
- For EU customers: EORI number
- For all other customers: TAX ID / VAT number
When planning, please allow up to 12 weeks for delivery during busy times, although we are usually able to despatch much sooner than this.
Data feedback
We like to use customer F-POD data to help us improve the accuracy and sensitivity of the F-POD PC app train filter and species identification.
If you send us a copy of your POD data (CP1 or .FP1 files), we will, in return, provide brief feedback on the quality of your datasets free of charge. Any data you send us will be kept in complete confidence.
You can send your data to us in any of the following ways:
- via https://chelonia.wetransfer.com
- via another file transfer service.
Consultancy
If you require additional support for data quality checking, analysis and interpretation of results we can refer you to subject specialists who can quote on a project by project basis.
Support
Email or phone support is included with all instruments. You are welcome to contact us for help with any aspect of project planning or implementation.
Please email: team@chelonia.co.uk